Shipping Policy

Last updated: November 2025

Welcome to Tello, a brand owned and operated by S.K. and Company. We value your trust and aim to ensure that your shopping experience is smooth, transparent, and reliable. Please read our shipping policy carefully to understand how we handle order processing and delivery.

1. Company Information

Company Name: S.K. and Company
Brand Name: Tello
Address: 419/F, Joshiwadi, Kalbadevi Road, Mumbai – 400002
Customer Care: 022-40025157
Support: +91 9819672042
Email: skco123@hotmail.com
Website: https://tello.skumbrella.in

2. Shipping Timeline

• All orders are processed within 1–2 business days (excluding Sundays and public holidays).

• Once your order is dispatched, you will receive a shipping confirmation email or SMS containing your tracking details.

• Delivery time may vary depending on your location, courier partner, and external factors such as weather or transportation issues.

3. Shipping Coverage

We currently ship across India using reliable and reputed courier partners.
If your area is not serviceable, our team will reach out to you to arrange an alternative or issue a full refund.

4. Shipping Charges

• Free Shipping on all prepaid orders above ₹999.

• For orders below ₹999, a nominal shipping fee may apply (displayed during checkout).

• Cash on Delivery (COD) is currently not available.
  All orders must be prepaid using our secure online payment options.

5. Order Tracking

Once your order has been shipped, you will receive a tracking ID and link via email/SMS.
You can use this link to check your order’s current status at any time.
If you haven’t received tracking details within 48 hours of placing the order, please contact our support team.

6. Delivery Delays

We make every effort to deliver your order within the estimated time frame. However, delays may occur due to:

• Unexpected weather or logistic issues

• Service disruptions by courier partners

• Incorrect or incomplete shipping information

In such cases, our support team will notify you promptly via your registered email or phone number.

7. Undeliverable Packages

If a shipment is returned to us due to an incorrect address or failed delivery attempt, we will notify you.
Re-shipment can be arranged once the address is verified and may attract additional shipping charges.

8. International Shipping

At present, Tello ships only within India.
We are actively working on expanding our logistics network to offer international delivery soon.

9. Contact Us

For any shipping-related queries or support, please contact us at:
📞 Customer Care: 022-40025157
📱 Support: +91 9819672042
📧 Email: skco123@hotmail.com

Our team is available Monday to Saturday, 10:00 AM – 7:00 PM.

10. Policy Updates

S.K. and Company reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any changes will be reflected on this page with an updated effective date.

✅ Tello – Fast. Reliable. Delivered with Care.
For more details, visit https://tello.skumbrella.in